Here are some of the most common questions about orders, shipping, returns and more. When will my order be processed? ›

Orders are usually processed within a few business days after payment is received. Processing time does not include weekends or public holidays.

During peak seasons, sales or special promotions, processing times may be slightly longer. How long does shipping take? ›

Delivery time depends on your destination and the shipping method selected at checkout. You will see an estimated time frame before completing your order.

Please note that unexpected delays (such as customs inspection, weather, or carrier issues) may extend the delivery time beyond the original estimate. How can I track my order? ›

Once your order has been shipped, a tracking number will be assigned by the carrier. You can use this tracking number on the carrier’s tracking page to see the latest status.

If tracking information does not appear immediately, please allow some time for the system to update after dispatch. Can I change or cancel my order after it is placed? ›

If you need to change or cancel an order, please contact customer support as soon as possible. Once an order has entered the processing or shipping stage, it may no longer be possible to modify or cancel it. What is your return and refund policy? ›

Returns and refunds are handled according to the Refund & Return Policy published on this website. Please review that policy carefully before sending any items back.

In general, items must be returned in unused condition and within the allowed time frame in order to be eligible. The item I received is damaged or incorrect. What should I do? ›

Please inspect your order upon delivery. If you receive a damaged, defective or incorrect item, contact customer support as soon as possible and provide clear photos of the product and packaging.

The support team will review the case and provide the next steps according to the store’s policies. What payment methods are accepted? ›

Available payment options are shown at checkout and may include bank cards, digital wallets or alternative payment providers. Supported methods can vary depending on your country or region. Will I have to pay customs duties or import taxes? ›

Depending on your country’s regulations, your shipment may be subject to customs duties, import taxes, or related fees. Any such charges are usually collected by the local customs authority or courier.

Please check your local customs rules before placing an order if you are unsure about possible charges. How do I choose the right size or variant? ›

Please refer to the size chart or product details shown on the product page before placing an order. If you are between sizes or unsure, choosing the larger size or contacting customer support for advice may help reduce the risk of returns. How can I contact customer support? ›

If you need assistance with an order, shipping, returns or any other question, please reach out through the contact options provided on this website. The support team will respond as soon as possible.